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Terms and Conditions


This page sets out the full terms and conditions that apply to storage at StorMe, alongside our current promotional offer terms. Please read all sections carefully before entering into a storage agreement.

ON THIS PAGE

  1. Storage Licence Terms & Conditions
  2. Price Match Guarantee
  3. 50% Off Promotion
  4. Merchandise Discount
  5. 25% Off Business Offer

1. Storage Licence Terms & Conditions

In this Agreement, "StorMe" means StorMe Self Storage, the operator of the storage facility, and "Storer" means the customer entering into a storage licence agreement with StorMe.


Storage

1.
So long as all fees are paid up to date, Storer: (a) is licensed to store Goods in the Unit allocated to Storer by StorMe from time to time and only in that Unit; (b) is deemed to have knowledge of the Goods in the Unit; and (c) warrants that it is the owner of the Goods in the Unit and/or entitled at law to deal with them in accordance with all aspects of this Agreement as agent for the owner.
2.
StorMe: (a) does not have and will not be deemed to have knowledge of the Goods; (b) is not a bailee or a custodian nor a warehouseman of the Goods and Storer acknowledges that StorMe does not take possession of the Goods; and (c) does not grant any lease or tenancy of the Unit.

Cost

3.
Storer must pay the Deposit on signing this Agreement. The Deposit (or the balance of it after any appropriate deductions for unpaid Fees, repairs, cleaning or other charges to put right any breach of this Agreement by Storer) will be refunded by cheque or electronic transfer within 21 days of termination of this Agreement.
4.
Storer is responsible to pay: (a) the Storage Fee (being the amount set out in the cover sheet or as most recently notified to Storer by StorMe) payable in advance on the first day of each storage period (Due Date) including StoreProtect Charges if You have opted for StoreProtect, and it is Storer's responsibility to see that payment is made directly to StorMe on time and in full throughout the period of storage. StorMe does not normally bill for fees. Any Storage Fees paid by direct transfer will not be credited to Storer's account unless the Storer identifies the payment clearly and as directed by StorMe and StorMe shall have no liability to and shall be indemnified by Storer if StorMe takes steps to enforce the Agreement (including the sale of Goods) due to the Storer's failure to identify a payment. StorMe will not accept that payment has been made until it has received cleared funds and, if any payment is later dishonoured, may charge the Cheque Return Fee; (b) the Cleaning Fee or charges for repairs, to be invoiced at StorMe's discretion as per clause 21; (c) a Late Payment Fee each time a payment is late; (d) any costs incurred by StorMe in collecting late or unpaid Storage Fees, or in enforcing this Agreement in any way, including but not limited to postal, telephone, unit inventory, debt collection, personnel and/or default action costs and associated legal and professional fees; and (e) any government taxes or charges (including any value added tax) levied on any supplies made under this Agreement. Where Storer has more than one agreement with StorMe, all will form one account with StorMe and StorMe may in its sole discretion elect to apply any payment made by or on behalf of Storer on this agreement against the oldest Debt due from Storer to StorMe on any agreement in the account.

Default — right to sell or dispose of goods

5.
StorMe takes the issue of prompt payment very seriously and has a right of lien. Regardless of Condition 37, if any sum owing to StorMe is not paid when due, Storer authorises StorMe without further notice to: (a) refuse Storer and its agents access to the Goods, the Unit and the Facility and overlock the Unit until the amount due and other fees related to it (Debt) have been paid in full; (b) enter the Unit and inspect and/or remove the Goods to another unit or site and to charge Storer for all reasonable costs of doing so on any number of occasions; and (c) apply the Deposit against the Debt and, if insufficient to clear it in full, hold onto and/or ultimately sell or dispose of some or all of the Goods in accordance with Conditions 6 to 10 below.
6.
Storer acknowledges that: (a) StorMe shall be entitled to continue to charge for storage from the date the Debt becomes due until payment is made in full or the Goods are sold or disposed of; (b) StorMe will sell the Goods as if StorMe was the owner and will pass all rights of ownership in the Goods to the buyer; and (c) if Storer does not pay fees on the Due Date, the value of any discounts and special offers (including periods of free storage) which Storer has received will be payable by Storer in full.
7.
On expiry or termination of this Agreement, if Storer fails to remove all Goods from the Unit, StorMe is authorised to treat the Goods as abandoned and may sell or dispose of all Goods by any means in accordance with Conditions 8 to 10. Storer is liable for Storage Fees for the period from abandonment to the sale or disposal of the Goods together with any costs of disposal (Debt).
8.
Before StorMe sells or disposes of the Goods, it will give Storer notice in writing directing Storer to pay (if Storer is in default) or collect the Goods (if they are deemed abandoned). This notice will be sent by registered or recorded delivery to the address last notified by Storer to StorMe in writing or by email only if you have elected not to receive traditional mail. If no address within the UK has been provided, StorMe will use any land or email address it holds for Storer and any ACP. If Storer fails to pay the Debt and/or collect the Goods (as appropriate) StorMe will access your space and begin the process to sell or dispose of the Goods. Storer consents to and authorises the sale or disposal of all Goods without further notice regardless of their nature or value. StorMe will sell the Goods for the best price reasonably available in the open market, taking into account the costs of sale. StorMe may also require payment of default action costs, including any costs associated with accessing the Unit and disposal or sale of the Goods, which shall be added to the Debt.
9.
Sale proceeds will be applied first against the cost of removal and sale of Goods and second to pay the Debt. If sale proceeds do not discharge all of these costs and the Debt, Storer must pay StorMe the balance within 7 days of a written demand from StorMe. StorMe may take action to recover the balance and any legal and administration costs incurred in doing so. If sale proceeds exceed the amount due from Storer, StorMe will hold the balance for Storer but no interest will accrue on it.
10.
If, in the opinion of StorMe and entirely at the discretion of StorMe, a defaulting Storer's Goods are either not saleable, fail to sell when offered for sale, or are not of sufficient value to warrant the expense of attempting to sell, Storer authorises StorMe to treat the Goods as abandoned and StorMe may dispose of all Goods by any means at Storer's cost. StorMe may dispose of Storer's Goods in the event that Goods are damaged due to fire, flood or other event that has rendered them, in the opinion of StorMe, severely damaged, of no commercial value, or dangerous to persons or property. StorMe does not need the prior approval of Storer to take this action but will send Notice to Storer within 7 days of assessing the goods.
11.
Any items left unattended in common areas or outside the Storer's Unit at any time may at StorMe's discretion be moved, sold or disposed of immediately with no liability to StorMe.

Access

12.
Storer has the right to access the Unit during Access Hours as posted by StorMe and subject to the terms of this Agreement. StorMe will try to provide advance warning of changes to Access Hours by notice at the Facility but reserves the right to change Access Hours temporarily to other reasonable times without giving prior notice.
13.
Only Storer or others authorised or accompanied by Storer (its Agents) may access the Unit. Storer is responsible for and liable to StorMe and other users of the Facility for its own actions and those of its Agents. StorMe may (but is not obliged to) require proof of identity from Storer or any other person at any time and, at StorMe's sole discretion, may refuse access to any person who is unable to produce satisfactory proof.
14.
StorMe may refuse Storer access to the Unit and/or the Facility where moneys are owing by Storer to StorMe, whether or not a formal demand for payment has been made, or if StorMe considers the safety or security of any person, unit or goods on or at the Facility has been threatened or may be put at risk.
15.
Storer should not leave a key with or permit access to the Unit to any person other than its own Agent who is responsible to Storer and subject to its control. If Storer does so, it does so at its own risk.
16.
Storer authorises StorMe and its agents and contractors to enter the Unit in the following circumstances and to break the lock if reasonably necessary to gain entry: (a) on not less than 7 days' notice to inspect or carry out repairs or alterations to the Unit or any other part of the Facility; (b) without prior notice (but with notice as soon as practicable after the event) in the event of an emergency (including for repair or alteration) or to prevent injury or damage to persons or property; or if StorMe believes the Unit is being used to store prohibited goods or for a prohibited purpose; or if StorMe is obliged to do so by law, by the Police, Fire Services, Trading Standards, HM Revenue & Customs, competent authority or by a Court Order; or to relocate the Goods or exercise StorMe's lien or power of sale or disposal in accordance with this Agreement.

Conditions

17.
Storer will be solely responsible for providing a secure padlock for the Unit and ensuring it is locked so as to be secure from unauthorised entry at all times when the Storer is not in the Unit. StorMe will not be responsible for locking any unlocked Unit. Storer is not permitted to apply a padlock to the Unit in StorMe's overlocking position and StorMe may have any such padlock forcefully cut off at Storer's expense. Where applicable, Storer will secure the external gates and/or doors of the Facility.
18.
You must not store (or allow any other person to store) any of the following in the Unit ("Excluded Items"): (a) food or perishable Goods unless securely packed in hard plastic or glass containers so they are protected from and do not attract vermin; (b) any living creatures; (c) Lithium ion batteries exceeding a watt-hour (Wh) rating of 160 Wh UNLESS they are built-in and cannot be removed from otherwise permitted Goods (see Conditions 18(e), 18(f) and 19); (d) portable battery chargers, power banks or any similar portable power source; (e) more than five (5) E-Scooters, E-Bikes, E-Skateboards or any similar battery-powered vehicles in any one Unit unless the battery has been removed and is not being stored in the Unit; (f) more than ten (10) laptops, tablets, children's toys or other similar items containing built-in batteries in any one Unit UNLESS agreed by Us in writing; (g) combustible or flammable substances including but not limited to gas, paint, petrol, oil, cleaning solvents or compressed gases; (h) firearms, explosives, weapons or ammunition; (i) chemicals, radioactive materials, biological agents, toxic waste, asbestos or other potentially hazardous substances; (j) any Goods that emit fumes or odours; (k) any illegal Goods or substances or Goods illegally obtained such as, but not limited to, illicit (counterfeit/smuggled) tobacco or alcohol and unlicensed or unsafe Goods (including but not limited to toys, electrical Goods, medicines, aerosols, cosmetics, fireworks); (l) Goods which are environmentally harmful or that are a risk to the property of any person; (m) currency, deeds and securities; (n) property where the value to You cannot be assessed on a financial basis; and (o) any Goods which are contaminated with food or any other substance which may deteriorate, rot, become mouldy or attract vermin. You will be liable under Conditions 31 and 32 for any breach of this Condition 18.
19.
When storing any Goods that contain built-in batteries including, but not limited to, laptops or tablets, children's toys, E-Scooters, E-Bikes, E-Skateboards or any similar battery-powered vehicles (see Conditions 18(e) and 18(f)), You must ensure: (a) the Goods are free from visible physical defect or fault; and (b) such Goods are not stacked and are stored allowing air circulation.
20.
Storer will use the Unit solely for the purpose of storage and shall not (or allow any other person to): (a) use the Unit as offices or living accommodation or as a home, business or mailing address; (b) use or do anything at the Facility or in the Unit which may be a nuisance to StorMe or any other person (including the escape of any substance or odour from or generation of noise or vibration which may be heard or felt outside the Unit); (c) use or do anything at the Facility or in the Unit which may invalidate or increase premiums under any insurance policies of StorMe or any other person; (d) paint or make alterations to or attach anything to the internal or external surfaces of the Unit; (e) connect or provide any utilities or services to the Unit unless authorised by StorMe; or (f) cause damage to the Unit or any part of the Facility (which includes by removal, haulage or delivery contractors) or create any obstruction or leave items or refuse in any common space within the Facility.
21.
Storer must maintain the Unit by ensuring it is clean and in a state of good repair. In the event of uncleanliness of or damage to the Unit or Facility, StorMe will be entitled to retain the Deposit, charge a Cleaning Fee, and/or claim full reimbursement from the Storer of the reasonable costs of repairs, replacement, restoration, proper compensation or disposal of refuse.
22.
Storer must (and ensure that its Agents) use reasonable care on site and have respect for the Facility and other unit users, inform StorMe of any damage or defect immediately it is discovered and comply with the reasonable directions of StorMe's employees, agents and contractors and any other regulations for the use, safety and security of the Facility as StorMe shall issue periodically.
23.
This Agreement does not confer on Storer any right to exclusive possession of the Unit and StorMe reserves the right to relocate Storer to another Unit not smaller than the current Unit (a) by giving 14 days' notice during which the Storer can elect to terminate their agreement under Condition 37 or (b) on shorter notice if an incident occurs that requires the Unit or section where it is located to be closed or sealed off. In these circumstances, StorMe will pay Storer's reasonable costs of removal if approved in writing by StorMe in advance of removal. If Storer does not arrange removal by the date specified in StorMe's notice, then Storer authorises StorMe and its agents to enter the Unit acting as Storer's agents and at Storer's risk (except for damage caused wilfully or negligently which is subject to the limitations in Condition 27) and remove the goods. Following removal this agreement will be varied by substitution of the new Unit number but otherwise continues in full force and effect at the rate in force for the original Unit at the time of the removal.
24.
Storer must ensure the Unit is suitable for the storage of the Goods intended to be stored in it and is advised to inspect the Unit before storing Goods and periodically during the storage period. StorMe makes no warranty or representation that any unit is suitable for any particular goods and accepts no liability in this regard.
25.
StorMe may refuse to permit Storer to store any Goods or require Storer to collect any Goods if in its opinion storage of such Goods creates a risk to the safety of any person or property.
26.
Storer must give Notice to StorMe in writing of the change of address, phone numbers or email address of the Storer or the Alternate Contact Person ("ACP") within 48 hours of any change. Storer agrees StorMe is entitled to discuss any default by the Storer with the ACP registered on the front of this Agreement.

Risk and responsibility

27.
StorMe shall only be liable for Loss or Damage caused by Our negligence up to a maximum of £100 for any one event or series of connected events.
28.
StorMe excludes all liability in respect of (a) loss or damage to Storer's business, if any, including consequential loss, lost profits or business interruption; (b) loss of or damage to Goods or any claim for return of the Storage Fees except where this results from StorMe's negligence or breach of contract, in which case StorMe's liability will be limited to the sum of £100 in total. StorMe does not exclude liability for physical injury to or the death of any person which is a direct result of negligence or wilful default on the part of StorMe, its agents and/or employees.
29.
StorMe does not insure the Goods and it is a condition of this Agreement that the Goods remain adequately insured at all times for their Replacement Value (as set out on the cover sheet) while they are in storage. Storer warrants that such cover is in place, that it will not allow or cause such cover to lapse and that the aggregate value of Goods in the Unit from time to time will not exceed the Replacement Value. StorMe does not give any advice concerning insurance cover given by any policy and Storer must make its own judgment as to adequacy of cover. Inspection of any insurance documents provided by Storer to demonstrate cover does not mean StorMe has approved the cover or confirmed it is sufficient.
30.
Storer will be liable for and compensate StorMe for the full amount of all claims, liabilities, demands, damages, costs and expenses (including any reasonably incurred legal and professional fees) incurred by StorMe or third parties (Liabilities) resulting from or incidental to (a) the use of the Unit (including but not limited to the ownership or storage of Goods in the Unit, the Goods themselves and/or accessing the Facility) or (b) breach of this Agreement by Storer or any of its Agents or (c) enforcement of any of the terms of this Agreement.
31.
Storer acknowledges and agrees to comply with this Agreement and all relevant laws and regulations as are or may be applicable to the use of the Unit. This includes laws relating to the material which is stored and the manner in which it is stored. Liability for any and all breach of such laws rests absolutely with Storer, and includes any and all Liabilities resulting from such a breach.
32.
If StorMe has reason to believe that Storer is not complying with all relevant laws StorMe may take any action it believes to be necessary, including but not limited to the action outlined in Conditions 16 and 37, contacting, cooperating with and/or submitting Goods to the relevant authorities, and/or immediately disposing of or removing the Goods at Storer's expense. Storer agrees that StorMe may take such action at any time even though StorMe could have acted earlier.
33.
In respect of circumstances outside StorMe's reasonable control, StorMe shall have no liability under or be considered to be in breach of this Agreement for any delay or failure in performance of its obligations under this Agreement or any resulting loss or damage to Goods. Such circumstances include any Act of God, riot, strike or lock-out, trade dispute or labour disturbance, shortage of labour, materials or transport, electrical power failures, threat of or actual terrorism or environmental or health emergency or hazard, or entry into any unit including the Unit or the Facility by, or arrest or seizure or confiscation of Goods by, competent authorities. If this happens, StorMe will not be responsible for failing to allow access to the Goods, Unit and/or the Facility for so long as the circumstances continue. StorMe will try to minimise any effects arising from such circumstances.

Personal information

34.
StorMe collects information about Storer on registration and whilst this Agreement continues, including personal data (Data). StorMe processes Data in accordance with the General Data Protection Regulation and all associated laws. StorMe uses Data to process payments, communicate with Storer and generally maintain Storer's account, to comply with its legal obligations and for its legitimate business interests. StorMe may share Data with, and collect Data from, credit reference or fraud prevention agencies and trade associations of which StorMe is a member. If Storer does not pay Fees when due, StorMe may share Data with debt collection agents. If Storer applies for StorMe's insurance, StorMe will pass Data on to the insurer, who may enter such Data onto a register of claims shared with other insurers to prevent fraudulent claims. StorMe will release Data and other account details at any time if it considers in its sole discretion this is appropriate: (a) to comply with the law; (b) to enforce this Agreement; (c) for fraud protection and credit risk reduction; (d) for crime prevention or detection purposes; (e) to protect the safety of any person at the Facility; (f) if StorMe considers the security of any unit at the Facility or its contents may otherwise be put at risk. Also, if StorMe sells or buys any business or assets, it may disclose Data and account details to the prospective seller or buyer of such business or assets or if substantially all of StorMe's assets are acquired by a third party, Data and account details will be one of the transferred assets. Individuals have the right to request a copy of the information that StorMe holds on them, to request that inaccurate Data is rectified, to restrict how Data is used and in certain circumstances to have Data deleted. Requests for any of these should be emailed or sent to the addresses on the cover sheet to our Data Compliance Manager. More details on how StorMe uses Data and Storer's rights in relation to Data are set out in StorMe's Privacy Notice, which can be viewed on its website or provided on request.
35.
If Storer gives consent, StorMe will use Data for feedback purposes, including to provide Storer with information on products or services provided by StorMe in response to requests from Storer or if StorMe believes they may be of interest. Storer's choice with regard to the relevant use of Data is indicated in the cover sheet and can be changed at any time by Storer contacting StorMe.

Notice

36.
Notices to be given by StorMe or Storer must be in writing and must either be delivered by hand or sent by pre-paid post. StorMe may also give Notice to Storer by SMS or email if Storer has elected to receive correspondence this way. Notices shall be deemed received at the time of delivery by hand, one hour after sending by email or SMS or 48 hours after posting. Notices from StorMe to Storer will be sent to the address on the cover sheet or the most recent address in England notified to StorMe. In the event of not being able to contact the Storer at the last notified address or other contact including SMS or email, Notice is deemed to have been given to Storer if StorMe serves that Notice on the ACP as identified on the front of this Agreement at the last notified address or other contact including SMS or email of the ACP. Any notice from Storer must be sent to StorMe at the address on the cover sheet. In the event that there is more than one Storer, Notice to or by any single Storer is agreed to be sufficient for the purposes of any Notice requirement under this Agreement.

Termination

37.
Either party may terminate this Agreement by giving the other party Notice of the Termination Date in accordance with the period indicated on the cover sheet ending on any Due Date. In the event of illegal or environmentally harmful activities on the part of the Storer or a breach of this Agreement (which, if it can be put right, Storer has failed to put right within 14 days of notice from StorMe to do so), StorMe may terminate the Agreement immediately by Notice. StorMe is entitled to retain from the Deposit, or make a charge for, apportioned Storage Fees if less than the requisite Notice is given by Storer. Storer must remove all Goods in the Unit before the close of business on the Termination Date and leave the Unit in a clean condition and in a good state of repair to the satisfaction of StorMe. In the event that Goods and/or refuse are left in the Unit after the Termination Date, Conditions 7 and 21 will apply. Storer must pay any outstanding Storage Fees and any expenses on default or any other moneys owed to StorMe up to the Termination Date, or Conditions 5 to 10 may apply. Any calculation of the outstanding fees will be by StorMe. If StorMe enters the Unit for any reason and there are no Goods stored in it, StorMe may terminate the Agreement without giving prior Notice but will send Notice to Storer within 14 days.
38.
Storer agrees to examine the Goods carefully on removal from the Unit and must notify StorMe of any loss or damage to the Goods as soon as is reasonably possible after doing so.
39.
Liability for outstanding moneys, property damage, personal injury, environmental damage and legal responsibility under this Agreement continues to run beyond the termination of this Agreement.

General

40.
StorMe may vary the Storage Fee or other terms of this Agreement and add new terms and conditions as long as such modifications are notified to Storer in writing. The modified terms will take effect on the first Due Date occurring not less than 28 days after the date of StorMe's notice. Storer may terminate without charge before the change takes effect by giving notice in accordance with Condition 37. Otherwise, Storer's continued use of the Unit will be considered as acceptance of and agreement to the amended terms.
41.
Storer acknowledges and agrees that: (a) the terms of this document constitute the whole contract with StorMe (including the StoreProtect addendum where applicable) and, in entering this contract, Storer relies upon no representations, oral or otherwise, other than those contained in this Agreement; (b) it has raised all queries relevant to its decision to enter this Agreement with StorMe and StorMe has, prior to the Storer entering into this Agreement, answered all such queries to the satisfaction of Storer; (c) any matters resulting from such queries have, to the extent required by Storer and agreed to by StorMe, been reduced to writing and incorporated into the terms of this Agreement; (d) if StorMe decides not to exercise or enforce any right that it has against Storer at a particular time, then this does not prevent StorMe from later deciding to exercise or enforce that right unless StorMe tells Storer in writing that StorMe has waived or given up its ability to do so; (e) it is not intended that anyone other than Storer and StorMe will have any rights under this Agreement and accordingly the Contracts (Rights of Third Parties) Act 1999 shall not apply to it; (f) if any court or competent authority decides that any of the provisions in this Agreement are invalid, unlawful or unenforceable to any extent, the provision will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law; (g) Storer may not assign or transfer any of its rights under this Agreement or part with possession of the Unit or Goods whilst they are in the Facility; and (h) where Storer consists of two or more persons each person takes on the obligations under this Agreement separately.
42.
This Agreement shall be governed by English law and any dispute or claim that either party brings will be decided by the Courts of England and Wales. The parties must endeavour to settle any dispute in connection with this Agreement by mediation. Such mediation is to be conducted by a mediator who is independent of the parties and appointed by agreement of the parties. It is a condition precedent to the right of either party to commence arbitration or litigation other than for emergency interlocutory relief, that it has first offered to submit the dispute to mediation.

2. Price Match Guarantee

At Engage-managed storage facilities, we are committed to offering customers the best possible value. Our Price Match Guarantee ensures that customers never pay more than a like-for-like competitor within a 3-mile radius of their chosen store. This policy applies consistently across all Engage-managed brands, including StorMe Self Storage, and is designed to provide transparency, fairness, and confidence at the point of sale.

Eligibility

  • Competing facility must be within a 3-mile radius of the Engage-managed store.
  • Competitor must offer an equivalent unit size and type (e.g. internal vs internal, drive-up vs drive-up).
  • Competitor's rate must be publicly advertised or evidenced in writing (quotation or website screenshot).
  • Price match applies to competitor rates only and cannot be combined with other promotional discounts.
  • Match request must be made at the time of move-in or during an active enquiry prior to reservation.

Guarantee Period

  • Approved price matches apply for a period of 6 months from the move-in date.
  • During the 6-month period, the customer's rate remains fixed at the verified competitor rate.
  • After the 6 months, the rate reverts to the current book rate applicable to that unit size (not the original rate when they moved in).

Rate Adjustment Cap

  • To ensure fairness and avoid rate shock, any adjustment back to the book rate is capped at a maximum single increase of 25% from the previous price match rate.

Customer Communication

  • The Price Match Guarantee and its 6-month duration are clearly explained at move-in.
  • Customers are not notified when the guarantee period ends, as this is covered in the move-in discussion.
  • Staff must ensure customers understand and acknowledge this policy before signing their agreement.

Exclusions

  • Competitors located beyond a 3-mile radius.
  • Temporary discounts, individual site deals, referral bonuses, multi-month offers, or voucher-based promotions.
  • Non-comparable unit types (e.g. container vs internal).
  • Corporate or business account pricing that includes bulk or negotiated rates.

Review & Audit

All price match requests must be:

  • Verified by a Store Manager or Area Manager.
  • Logged in Space Manager or CRM with supporting evidence (competitor quote, link, or screenshot).
  • Reviewed quarterly to ensure consistency and compliance across all Engage-managed sites.

3. 50% Off Promotion — Terms & Conditions

Offer Availability: This promotion is available to new customers only and is subject to unit availability at the chosen facility. The promotion is offered at the discretion of the Facility Manager and is not guaranteed. The level of discount and duration of the promotional period will be determined by the Facility Manager based on individual circumstances.

Promotional Discount: Eligible customers may receive up to 50% discount for up to two months' storage. The exact discount and promotional period offered will be confirmed at the time of booking.

Minimum Stay: To qualify for the promotion, customers must store for a minimum of one calendar month. Customers may terminate their storage agreement in accordance with the notice period contained within their storage licence agreement. However, if the storage agreement ends during the first month, no refund will be provided for any unused portion of the promotional month.

Eligibility
This offer:

  • Is available to new customers only.
  • May only be redeemed once per household or business address.
  • Cannot be used in conjunction with any other promotional offer unless expressly agreed by StorMe Self Storage.
  • Applies to the customer's first storage unit only. Any additional units rented will be charged at the prevailing standard rate.

Payment Requirements
To qualify for this promotion:

  • Payment must be made using an approved payment method accepted by StorMe Self Storage.
  • Customers must establish an automatic recurring payment method (such as Stripe or another approved recurring payment solution) before moving into the facility.

Promotional Period: The promotion remains valid for the period stated on the customer's quotation, subject to the quotation validity period. Following the expiry of the promotional period, the storage licence will automatically continue at the prevailing standard storage rate unless otherwise agreed in writing. StorMe Self Storage reserves the right to amend, withdraw or refuse this promotion at any time without prior notice.

Misuse of the Promotion
StorMe Self Storage reserves the right to refuse, amend or withdraw this promotion where it reasonably believes:

  • The promotion is being abused.
  • False or misleading information has been provided.
  • Multiple bookings are being made to circumvent these Terms & Conditions.
  • The promotion is otherwise being used contrary to its intended purpose.
Any decision made by StorMe Self Storage regarding eligibility for this promotion shall be final.

Notice to Vacate: Customers wishing to vacate their storage unit must provide the notice period required under their storage licence agreement (currently two weeks). Notice may be given verbally to a member of staff or in writing. Where a customer vacates during the first month of storage, no refund will be made for any unused storage days within that first month.

General: This promotion has no cash alternative and is non-transferable.

4. Merchandise Discount — Terms & Conditions

1.The merchandise discount ("the Discount") is available exclusively to the following categories of customer ("Eligible Customer"):
  • Current storage unit customers with an active rental agreement at any StorMe Self Storage facility;
  • New customers who have signed a storage rental agreement but have not yet moved in;
  • Customers who have made a confirmed reservation for a storage unit at any StorMe Self Storage facility.
2.
The purchase of merchandise, packaging materials, or any other retail products from StorMe Self Storage does not, in itself, constitute a customer relationship for the purposes of this offer. Individuals who have not entered into a storage rental agreement or confirmed reservation are not considered customers and are not eligible for the Discount, regardless of any prior or separate purchases made.
3.
Proof of eligibility: Eligible Customers may be required to provide proof of their storage rental agreement, reservation confirmation, or account details before the Discount is applied. StorMe Self Storage reserves the right to verify eligibility prior to applying the Discount.
4.
Non-transferable. The Discount is personal to the Eligible Customer and cannot be transferred to, or claimed on behalf of, any third party.
5.
The Discount applies for the duration of the customer's active rental agreement or reservation period. Once a rental agreement has ended and no new agreement or reservation is in place, eligibility for the Discount ceases.
6.
Right to refuse. StorMe Self Storage reserves the right to withdraw or refuse the Discount where eligibility cannot be confirmed or where the offer is considered to be misused.
7.
StorMe Self Storage reserves the right to amend or withdraw this offer at any time. These terms are governed by the laws of England and Wales.

5. 25% Off Business Offer — Terms & Conditions

1.
Offer available to business customers only (limited companies, LLPs, sole traders and charities). Proof of business status may be required.
2.
Offer period. 25% discount applies to the storage licence fee only for 12 consecutive months from the move-in date (or licence start date). The discount does not apply to insurance, merchandise, padlocks, admin/late fees, removals, or any other services.
3.
Pricing basis. The 25% discount is applied to our current standard monthly storage rate for your unit/size. If our standard rates change during the 12-month term, the 25% discount continues to apply to the updated rate.
4.
Minimum term & early move-out. This is a 12-month commitment. If you move out before month 12 period, the full 12-month period will remain due. This can be settled in one payment, or we will continue to take the monthly fee. Any fees not covered may be deducted from the security deposit.
5.
A refundable deposit equal to one month's storage fee is payable at move-in. This deposit will remain on your account and is fully refundable once you have vacated. Our staff will confirm the account is clear, the unit is vacated and clean and no damage or charges remain.
6.
Unit changes. You may change unit size during the 12-month term (subject to availability). The discount continues for the remainder of the term on one active unit only and is recalculated against the new unit's standard rate.
7.
Non-combination. This offer cannot be used in conjunction with any other offer, referral credit, corporate/negotiated rate, or previously discounted agreement. One offer per customer/organisation. Not transferable and no cash alternative.
8.
Subject to unit availability and store participation. We may withdraw or amend the offer for new bookings at any time. Customers who have already moved in under these T&Cs will continue to receive the discount for the remainder of their 12-month term.
9.
Payment terms & VAT. Storage fees are payable monthly in advance per our standard licence. VAT is charged at the prevailing rate where applicable.
10.
We may terminate the discount if payments are late or if you breach our licence conditions (including safety rules and prohibited items).
11.
Our standard Storage Licence and Store Protect terms apply. This offer does not affect your statutory rights.

StorMe Self Storage reserves the right to amend these Terms & Conditions or withdraw any promotion at any time.
For questions about any of the above, please contact your StorMe Self Storage store team.